refunds & returns
We hope you love everything you order! But in case you don’t like some of the product or it not fits, you may return any product purchased on pandababyboo.com within 14 days from the date of shipment for a full refund. The returns must be in original packaging, unused (unworn, unwashed, unaltered). Original shipping charges and gift wrapping are non-refundable. Along with the returned item(s), include your name, email address and order number. We do not accept returns for items not purchased on pandabayboo.com. If you purchased an pandababyboo product from anywhere other than pandababyboo.com, please reference the return policy of the company you purchased it from.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please, follow these instructions to return your product:
1.Contact the us by emailing to firstname.lastname@example.org.
2.Download the return form and fill it. RETURN FORM English / Polish
3. Pack the returned product in an undamaged condition and in its original packaging with all its contents. Attach the receipt and the completed form.
4.Please send all returns to the following address:
Pandababyboo Shop. Attn: Returns
Długa 45/2a, Krakow, Poland 31-147
5.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Returns are processed within 3 business day of receipt and refunds issued to your original method of payment. After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect.
6. Within 3 working days of receiving your parcel, we will check the condition of the delivered product (whether it has any signs of use, has not been damaged or destroyed, or is in the original packaging with all its contents).
7. If there are no contraindications, the money will be refunded to the attached account number within 7 days.
If your return of the product is rejected (due to damage to the product or signs of use), we will send you a notification to the e-mail address provided that the return of the product has not been accepted. We will send the product back to the indicated return address within 7 working days, the shipping cost covered by the buyer.
Remember, we do not accept returns for some items:
- Products that fall under specific categories, like hygiene related and personal care products (e.g. tethers, diapers, hygiene tissues, feeding related products, toothbrushes, hairbrushes, pacifier, bottle teat and other )
- Products that fall under specific categories, like cosmetics.
- In which the subject of the service is an item whose use requires the removal of the lock, removal of security, if they have been removed.
- In which the purchased items have been discounted or come from a sale. For the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
- In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
- If you received a gift purchased on pandababyboo.com, please contact Customer Service for a return authorization and detailed instructions on how to proceed with the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Returns are processed within 1-2 business day of receipt and refunds issued to your original method of payment. After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect.
If you’ve received a gift purchased from pandababyboo.com, please contact customer service for a Return Authorization and detailed instructions on how to proceed with the return.
Unfortunately, we do not offer exchange of goods. The reason is simple. Items sold by us quickly disappear from our warehouse and we cannot guarantee that the product will be available when you want to exchange it.
Instead of an exchange, You can return the ordered product and we will refund Your bank account. If you like something different, please, re-order.
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